Terms and Conditions:

Travcour UK LTD only accepts instructions upon the terms and conditions set out below. No servant or agent of the business is permitted to vary these terms unless expressly authorised in writing to do so by the directorate. However any servant or agent shall have the full benefit of these terms and conditions.

1. Travcour UK LTD will use it best endeavours to process applications, visa, passports and/or documents for travel or otherwise at the client's request but shall not be held responsible nor accept any liability for its own actions or those of any consulate, embassy, passport office or subcontracted courier servant or agent in delaying or not issuing such applications for any reason whatsoever and nor shall Travcour UK LTD shall be held responsible for expense due to visa/passport spelling and date errors made by embassies/consulates/passport offices and/or delay arising from or in connection with:

a) Incomplete applications forms
b) Incorrectly or falsely completed application forms or
c) Inaccurate or incomplete supporting documentation. The expense or cost incurred by the client due to delays or non-issuance of passports visas or other documents for travel shall not be the responsibility of nor shall any charges be levied upon Travcour UK in respect thereof

2 It is for the Applicant to check the contents of any visa, passport or document delivered by Travcour UK LTD to ensure that it has been correctly issued and the contents are correct and Travcour UK LTD accept no liability in respect thereof.

3. Travcour UK LTD shall not be liable for any loss, expense or delay arising from the purchase or acquisition of travel tickets by the Client prior to the issue of the relevant Visa/Passport

4. Upon receiving client's passports with visa application, Travcour UK LTD will endeavour to process the same and submit to the relevant embassy/consulate/passport office the next working day depending upon the visa validity period.

5. Travcour UK LTD will retain your application and passport if this is provided in advance until the correct issue period has been ascertained.

6. Travcour UK LTD provides a carefully compiled visa and passport information service in good faith on the express understanding that the said information is the interpretation of any or all information provided by the respected embassies, consulates or passport offices at any or all times and Travcour UK shall not accept responsibility or liability whatsoever for any errors and/or omissions in the information provided to obtain the visa/passport.

7. All processing of the client's visa, passport and/or documents will rely on the instructions given and on the application submitted and it is the client's express responsibility to ensure that the validity of the said visa, passport/document obtained includes and covers the period of time in which the client plans to enter and leave the country or countries that the client is visiting and for the number of entries to that country and is valid for the purpose intended. In the event of any passport, document or other items being lost, misplaced, damaged, delayed or destroyed by any means whatsoever including by any acts by subcontracted courier servants or agents the cost of replacing the same and/or consequential loss shall be borne by the client and any contribution to the cost by Travcour UK LTD shall be entirely in at the discretion of the directorate thereof. THIS ALSO INCLUDES POSTAGE TIME FOR FIRST CLASS MAIL, RECORDED DELIVERY OR ROYAL MAIL, SPECIAL DELIVERY SERVICES

8. The costs and fees incurred by Travcour UK in obtaining any travel documents shall be the sole responsibility of the client and such charges will include:

1. Consulate or Embassy or passport charges as the case may be.
2. The charges of Travcour UK LTD (a schedule of such costs and charges will be available on demand & are displayed on our web site).
3. The cost of delivery by courier service.
4. Cost of delivery by Royal Mail Special Service.

9. Travcour UK LTD will not be responsible for any loss damage or delay incurred whilst the client's documents are in transit either to or from the client regardless of the method of delivery.

10. Payment of Travcour UK LTD's charges and fees are due upon instruction unless account facilities have been agreed in writing prior to the said instructions being given.

11. Travcour UK LTD will only be held responsible for taking such steps as is reasonably considered relevant to fulfil the implied instructions of the client unless the same is in writing. Travcour reserves the right to act in the best interest of the client upon implied instructions being given and any charges for such services rendered shall be wholly the responsibility of the client.

12. Travcour UK LTD reserves the right to retain all passports and other documents until payment of their account has been received in full.

13. Travcour UK LTD reserves the right to revise its charges at any time without prior notice being given

GUIDANCE FOR CLIENTS

The fees and processing times provided to clients and advice given by Travcour UK LTD and/or its employees or agents over the telephone are a guide only and represent the normal processing period. Whilst we do endeavour to lodge your application on the next working day after the same is received (providing you are not on our discount scheme) Travcour UK LTD cannot be made responsible for the cost of holidays booked but not taken if any of the following events occur.

1. Embassy, Consulate, Passport Office closure without at least 5 days notice due to holidays and/or any other reason.
2. Delays in processing if made by the Embassy, Consulate, Passport Office due to administrative delays, visa/passport spelling and date errors or World Crisis Situations.
3. Embassy, Consulate and Passport Offices changing rules and regulations for whatsoever reason.
4. Major delays in transport, traffic, severe weather conditions making it impossible to get to Embassy, Consulate or Passport Office in time for closure.

Tickets for travel should not be purchased prior to the visa/passport or other document being issued unless there is a specific requirement for the acquisition for such visa, passport or travel document and in such case open ticket should be obtained.

Our hours of business are from 9.30am to 5.00pm Monday to Friday.

Applications for visas/passports and other travel documents submitted to us before 4.00pm will be dispatched to the embassy/consulate/passport office on the next working day and those submitted after 4.00pm on the second working day after receipt unless otherwise arranged in advance.
Application forms ordered by e-mail will be sent on the day shortly after receipt and orders for forms by post will be sent the same day by 1st class post.