| Terms and Conditions: Travcour
UK LTD only accepts instructions upon the terms and conditions set out below.
No servant or agent of the business is permitted to vary these terms unless expressly
authorised in writing to do so by the directorate. However any servant or agent
shall have the full benefit of these terms and conditions. 1.
Travcour UK LTD will use it best endeavours to process applications, visa, passports
and/or documents for travel or otherwise at the client's request but shall not
be held responsible nor accept any liability for its own actions or those of any
consulate, embassy, passport office or subcontracted courier servant or agent
in delaying or not issuing such applications for any reason whatsoever and nor
shall Travcour UK LTD shall be held responsible for expense due to visa/passport
spelling and date errors made by embassies/consulates/passport offices and/or
delay arising from or in connection with:
a) Incomplete applications forms
b) Incorrectly or falsely completed application
forms or
c) Inaccurate or incomplete supporting documentation. The expense
or cost incurred by the client due to delays or non-issuance of passports visas
or other documents for travel shall not be the responsibility of nor shall any
charges be levied upon Travcour UK in respect thereof
2 It is for the Applicant to check the contents of any visa, passport or document
delivered by Travcour UK LTD to ensure that it has been correctly issued and the
contents are correct and Travcour UK LTD accept no liability in respect thereof.
3. Travcour UK LTD shall not be liable for any loss, expense or delay arising
from the purchase or acquisition of travel tickets by the Client prior to the
issue of the relevant Visa/Passport 4. Upon
receiving client's passports with visa application, Travcour UK LTD will endeavour
to process the same and submit to the relevant embassy/consulate/passport office
the next working day depending upon the visa validity period.
5. Travcour UK LTD will retain your application and passport if this is provided
in advance until the correct issue period has been ascertained.
6. Travcour UK LTD provides a carefully compiled visa and passport information
service in good faith on the express understanding that the said information is
the interpretation of any or all information provided by the respected embassies,
consulates or passport offices at any or all times and Travcour UK shall not accept
responsibility or liability whatsoever for any errors and/or omissions in the
information provided to obtain the visa/passport.
7. All processing of the client's visa, passport and/or documents will rely on
the instructions given and on the application submitted and it is the client's
express responsibility to ensure that the validity of the said visa, passport/document
obtained includes and covers the period of time in which the client plans to enter
and leave the country or countries that the client is visiting and for the number
of entries to that country and is valid for the purpose intended. In the event
of any passport, document or other items being lost, misplaced, damaged, delayed
or destroyed by any means whatsoever including by any acts by subcontracted courier
servants or agents the cost of replacing the same and/or consequential loss shall
be borne by the client and any contribution to the cost by Travcour UK LTD shall
be entirely in at the discretion of the directorate thereof. THIS ALSO INCLUDES
POSTAGE TIME FOR FIRST CLASS MAIL, RECORDED DELIVERY OR ROYAL MAIL, SPECIAL DELIVERY
SERVICES 8. The costs and fees incurred
by Travcour UK in obtaining any travel documents shall be the sole responsibility
of the client and such charges will include:
1. Consulate or Embassy or passport charges as the case may be.
2. The charges
of Travcour UK LTD (a schedule of such costs and charges will be available on
demand & are displayed on our web site).
3. The cost of delivery by courier
service.
4. Cost of delivery by Royal Mail Special Service.
9. Travcour UK LTD will not be responsible for any loss damage or delay incurred
whilst the client's documents are in transit either to or from the client regardless
of the method of delivery. 10. Payment of Travcour
UK LTD's charges and fees are due upon instruction unless account facilities have
been agreed in writing prior to the said instructions being given.
11. Travcour UK LTD will only be held responsible for taking such steps as is
reasonably considered relevant to fulfil the implied instructions of the client
unless the same is in writing. Travcour reserves the right to act in the best
interest of the client upon implied instructions being given and any charges for
such services rendered shall be wholly the responsibility of the client.
12. Travcour UK LTD reserves the right to retain all passports and other documents
until payment of their account has been received in full.
13. Travcour UK LTD reserves the right to revise its charges at any time without
prior notice being given GUIDANCE
FOR CLIENTS
The fees and processing times
provided to clients and advice given by Travcour UK LTD and/or its employees or
agents over the telephone are a guide only and represent the normal processing
period. Whilst we do endeavour to lodge your application on the next working day
after the same is received (providing you are not on our discount scheme) Travcour
UK LTD cannot be made responsible for the cost of holidays booked but not taken
if any of the following events occur.
1. Embassy, Consulate, Passport Office closure without at least 5 days notice
due to holidays and/or any other reason.
2. Delays in processing if made by
the Embassy, Consulate, Passport Office due to administrative delays, visa/passport
spelling and date errors or World Crisis Situations.
3. Embassy, Consulate
and Passport Offices changing rules and regulations for whatsoever reason.
4. Major delays in transport, traffic, severe weather conditions making it impossible
to get to Embassy, Consulate or Passport Office in time for closure.
Tickets for travel should not be purchased prior to the visa/passport or other
document being issued unless there is a specific requirement for the acquisition
for such visa, passport or travel document and in such case open ticket should
be obtained. Our hours of business are from
9.30am to 5.00pm Monday to Friday. Applications
for visas/passports and other travel documents submitted to us before 4.00pm will
be dispatched to the embassy/consulate/passport office on the next working day
and those submitted after 4.00pm on the second working day after receipt unless
otherwise arranged in advance.
Application forms ordered by e-mail will be
sent on the day shortly after receipt and orders for forms by post will be sent
the same day by 1st class post.
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